The document management services and customer service process support sector in Poland is growing at a steady pace of 15 – 25% per year. The position of companies which offer comprehensive solutions in this area is becoming increasingly stronger. No more than five major players will remain on the market in the next few years.

ArchiDoc, which belongs to the OEX group, was granted the Outsourcing Star title. The company won the award in the document archiving category. This is the second time this prestigious prize went to the OEX Group. In 2014 Voice Contact Center was rewarded in the call center category.

ArchiDoc, which is a part of the OEX Group has won four tenders for the digitalization of library collections that were organized by Lublin Municipality. The project anticipates that nearly 40 thousand publications will have been digitalized by the end of 2014.

New ArchiDoc Security Policy specifies in detail the purpose, scope and principles of personal data processing, as well as clearly defines the obligations and qualifications of particular employees involved in this process. This document also regulates issues related to the management of data sets and their processing in IT systems.

Native entities offering business services grow along with the global centers of BPO and SSC, increasing numbers present in Poland. In acquiring clients, including those from abroad, helping them not only knowledge of the specifics of the local market, but also more and more comprehensive range of solutions.

Today's workflow systems are used in companies of any size. An important criterion is neither the number of employees, or customers, but the number of records processed by the organization. In which sectors should implement a system of electronic circulation of documents and how to optimally exploit its advantages?

Polish sector of documents management and back-office services rises by a few dozen per cent a year. In accordance with Ipsos survey already 25 per cent of companies outsource these services. Main driving force of back-office services market development are common services centres servicing multinationals.

Delegating business processes to a third-party company does not have to mean physical separation of that specific area from the organisation. Some services (except for those whose intrinsic nature requires that) can be successfully provided in principal’s offices, not infrequently by the same personnel, but employed by an outsourcer.

Interesting is the life of an e-commerce manager, especially when working in companies with more ground-based institutions. Often in such companies operating in multiple sales channels, e-commerce is the most underinvested sales channel.